Cancellation Policy

Everyone’s time is valuable, and we strive to provide the best service possible, therefore we have implemented a strict cancellation policy.

If you need to reschedule or cancel your appointment, we require a notification of two business days (excluding Saturdays, Sundays, and Mondays) ahead of your appointment. All rescheduling/cancellations within 48 hours' notice are subject to a $250 fee.  Example: If your appointment is Tuesday or Wednesday, the notification must be received by Wednesday and Thursday of the previous week, respectively. This courtesy enables us to compensate our employees for their time and maintains a higher availability of our time for you as well as our other patients.

There are no exceptions for late cancellations.

No Show Policy

Patients arriving more than 10 minutes late may result in a shortened appointment or cancellation of your appointment if there is not enough time to complete the consultation. If your appointment is rescheduled or canceled due to late arrival, you will be charged a $75 fee.

If you do not call and do not show up to your appointment you will automatically be charged the no show fee of $250. Patients who are not present for their appointment will be considered a No Show and charged $250 on the day of the missed appointment. A continued history of no-shows (3 or more) may result in a dismissal from OPS. In accordance with state guidelines, a patient may be discharged from the practice following three (3) no-shows in a one-year period.